At AG Martial Arts, we are committed to providing a safe, welcoming, and professional environment for all our members. We take any concerns or complaints seriously and aim to resolve them quickly, fairly, and in confidence.
This procedure explains how members, parents, or guardians can raise a concern or complaint, and how we will handle it.
Step 1 – Speak to the Instructor
In most cases, concerns can be resolved quickly by speaking directly to your class instructor after the session.They will listen to your concern and aim to resolve it informally.
Step 2 – Contact Club Management
If you feel the issue has not been resolved, or you are uncomfortable raising it with the instructor, please contact the club management team via email. You can email us at info@agmartialarts.co.uk.Please provide as much detail as possible, including dates, times, people involved, and any relevant evidence.
Step 3 – Formal Review
If the issue remains unresolved, it will be reviewed by the Club Director or a senior member of the management team. You can contact Sohail directly on 07897519309. A response will be provided within 14 days of receiving the formal complaint.
All complaints will be handled promptly, fairly, and confidentially. We will keep you informed of the progress and outcome of your complaint. We will ensure that no one is treated unfairly for raising a concern.
If your complaint relates to the safety or welfare of a child or vulnerable person, it will be referred immediately to our Designated Safeguarding Lead in line with our safeguarding policy. Please see our safeguarding page.
Once your complaint has been reviewed, we will explain our findings and any actions we will take. Where appropriate, we will make changes to our policies, training, or procedures to prevent future issues.
If you are not satisfied with the outcome, you may refer the matter to our governing body, BMABA (https://bmaba.org.uk/)
“Our son has improved with every class and really enjoys the group games. It’s a welcoming, well-run club that works for all ages.”
“My son has been at AGMA for a year and really enjoys it. The teachers keep him engaged by making learning fun every session.”
“My son’s been attending for 3 years. His fitness and life skills have improved massively. Highly recommend the sessions!”
“My 4-year-old has gained so much confidence and strength since starting AGMA Portsmouth. The instructors are fun and great role models.”
“My son gained not only belts but confidence and strength. The instructors support him even when he’s struggling and help him stay involved.”
“My daughter has attended AGMA since age 3 and is now 6. The classes helped her confidence and taught her how to stand up for herself.”
“My son has trained at AGMA since age 4 and is now 10 with a black belt. He now assists in classes and still enjoys every session.”
“My son gets a sense of achievement through gradings. The instructors are great with young kids and classes are the right balance of fun and focus.”
“My son has improved in both self-defence and fitness. The sessions are educational and fun, he always leaves buzzing and happy.”
