Privacy Policy

AG Martial Arts ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and protect your personal data when you use our services, website or mobile application.

We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

AG Martial Arts is a martial arts organisation based in the United Kingdom, providing training services, memberships, events and related services. If you have any questions about this policy, please contact us.

• Email: info@agmartialarts.co.uk
• Address: Unit 5, The Old Dairy, Empress Road, SO14 0YT

2. What Data We Collect

We may collect and process the following types of personal data:

• Identity information, including full name and date of birth for age verification and safeguarding.
• Contact information, including email address, phone number and address.
• Account information, including login credentials, membership details, attendance, progression, belts and grading history.
• Parent or guardian information for under 18s, including parent or guardian name, contact details and relationship to the child.
• Health information, if voluntarily provided, such as injuries or medical conditions relevant to training.
• User content, including messages within the app, feedback or communications.
• Technical data, including device type, browser type and basic app usage data for functionality and performance.

3. How We Use Your Data

We use your data for the following purposes:

• App functionality, including creating and managing your account, delivering training services, tracking progress and enabling communication between members and instructors.
• Account management, including memberships, bookings and customer support.
• Safeguarding, especially to help ensure the safety of children and participants.
• Communications, including service-related updates such as class changes and announcements.
• Business improvement, including improving our services and app functionality.

4. Payments

We do not store or process payment card details directly. All payments are handled securely by third-party providers, such as Stripe, GoCardless or similar providers. These providers process your payment data independently under their own privacy policies.

5. Legal Basis for Processing

We process your data under the following lawful bases:

• Contractual necessity, to provide our services.
• Legitimate interests, to improve and manage our business.
• Legal obligations, including safeguarding and compliance.
• Consent, where required, such as for marketing communications.

6. Data Sharing

We do not sell your data.

We may share your data with:

• Payment providers for processing transactions.
• Technology providers for hosting and app infrastructure.
• Instructors, only where necessary for delivering classes.
• Legal authorities, if required by law.

All third parties are required to protect your data.

7. Data Retention

We only keep your data for as long as necessary:

• Active members: for the duration of membership.
• Former members: retained for a reasonable period for legal and administrative purposes.
• Financial records: retained in line with UK legal requirements.

8. Your Rights (UK GDPR)

You have the right to:

• Access your personal data.
• Correct inaccurate data.
• Request deletion of your data.
• Restrict processing.
• Object to processing.
• Request data portability.

To exercise your rights, contact us at info@agmartialarts.co.uk.

Account Deletion Requests

If you would like to request deletion of your AG Martial Arts account and associated data, please follow the steps below:

1. Email us at info@agmartialarts.co.uk.
2. Include your full name and the email address used to create your account.
3. Use the subject line: "Account Deletion Request".

We will process your request within 7 days.

Data that will be deleted includes:

• Your profile information.
• Login credentials.
• Training records and activity data.

Data that may be retained includes:

• Payment records for legal or accounting purposes.
• Any data required to comply with legal obligations.

9. Children's Data

We collect and process data relating to children under 18 only with parent or guardian consent. We take safeguarding seriously and ensure that data is used only for necessary purposes and access is limited to authorised individuals.

10. Data Security

We implement appropriate security measures to protect your data, including secure servers, encrypted connections (HTTPS), and restricted access to sensitive information.

11. Cookies and Tracking

Our app and website may use limited cookies or similar technologies for basic functionality and performance monitoring. We do not use data for cross-app tracking or third-party advertising.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on our website and app.

13. Complaints

If you are unhappy with how we handle your data, you can contact the Information Commissioner's Office (ICO) at https://ico.org.uk.

Contact Us

• Email: info@agmartialarts.co.uk
• Address: Unit 5, The Old Dairy, Empress Road, SO14 0YT